Refund Policy
Last updated: 19 May 2026 — Beta version. Final policy will be published before wide marketing launch.
1. Your statutory right to cancel
Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have 14 days from purchase to cancel a digital service contract without giving a reason.
Important — digital content exception: if you request immediate access to digital content (i.e. you start using the service straight after purchase), you may lose your statutory right to a refund once access begins. We will ask for your explicit acknowledgement of this at checkout where required by law.
2. Our beta refund policy
During the beta period, we offer a full refund to any customer who requests one, regardless of whether you have accessed the content. We want you to feel confident trying the product. This is a goodwill policy that goes beyond our statutory obligations and may be updated when we exit beta.
3. How to request a refund
Email us at feedback@passfirsttime.co.uk with:
- The email address on your account.
- The date of purchase (or approximate date if unsure).
- A brief reason (optional — helps us improve the product).
We aim to process refund requests within 3–5 business days. Refunds are returned to the original payment method via Stripe.
4. Monthly subscriptions
You can cancel your monthly subscription at any time from your account page. Cancellation stops future charges; you retain access until the end of the current billing period. We do not issue partial-month refunds for unused time unless you request one within the beta goodwill window above.
5. Contact
Refund requests and questions: feedback@passfirsttime.co.uk